🏗️ General Company & Service Questions
1What types of commercial roofing systems do you install and repair?
Tri-State specializes in flat and low-slope commercial roofing systems, including TPO, EPDM, PVC, modified bitumen, and liquid-applied membranes. We also provide steep-slope roofing as part of larger projects that combine both steep and low-slope applications. Whether you need a new roof installation, restoration, or full replacement, our experts deliver lasting results with precision and care.
2Do you offer free estimates?
Yes. We offer complimentary, no-obligation estimates for all commercial roofing projects. Our specialists will evaluate your property and provide a transparent proposal so you can make an informed decision before any work begins.
3Do you offer free roof inspections?
Because of the thorough nature of Tri-State’s detailed roof inspection reports, a service fee applies. During the inspection, our certified roofing experts will walk your roof, document existing conditions, and provide a comprehensive report outlining current issues, areas of concern, and recommended solutions. This professional assessment ensures your building remains protected and compliant.
4Are you certified, insured, and bonded?
Absolutely. Tri-State is fully certified, insured, and bonded for your protection and peace of mind. We maintain one of the lowest EMR ratings in the commercial roofing industry, and our general liability policy includes no exclusions for falls from heights—providing extra security for building owners, property managers, and general contractors. We also carry a $10 million umbrella policy to protect all project stakeholders.
5What areas do you serve?
We proudly serve the New York metropolitan area and Eastern Pennsylvania, including commercial, industrial, and institutional facilities throughout the region.
6How long have you been in the commercial roofing industry?
Collectively, our team brings hundreds of years of combined commercial roofing experience, covering installation, repair, maintenance, and project management. Tri-State is proud to be a trusted name in commercial roofing across New York, New Jersey, Connecticut and Pennsylvania.
7Do you install solar panels on commercial roofs?
Tri-State does not directly install solar panel systems; however, we work with our trusted solar installation partners to ensure your roof is properly prepared for photovoltaic (PV) arrays. Our team ensures your roofing system is structurally sound, watertight, and fully compatible with your solar partner’s design and installation requirements.
🧱 Installation & Repair
1How do I know if my commercial roof needs repair or replacement?
While repairs can extend your roof’s service life, older or severely damaged roofs may require a full replacement to ensure building integrity. Signs your roof needs attention include leaks, ponding water, visible damage, membrane deterioration, or rising energy bills. Our experts will perform a professional assessment and recommend the most effective, budget-conscious solution for your property.
2 Can you work around my business hours to avoid disruptions?
Yes. As a leading commercial roofing contractor in New York, New Jersey, Connecticut and Pennsylvania, we understand the importance of minimizing operational downtime. We schedule projects strategically—including after-hours and weekend work—to keep your business running smoothly.
3How long does a typical commercial roof installation take?
Project timelines vary based on roof size, materials, and existing conditions. Contact Tri-State to discuss your project, and we’ll provide a clear timeline and project plan before work begins.
4Do you remove the old roofing system before installing a new one?
In most cases, yes. However, depending on roof condition and local code requirements, a roof re-cover may be a cost-effective alternative. After a full inspection, we’ll recommend the best approach to ensure long-term performance and compliance.
5What safety measures do you follow on the job site?
Safety is a cornerstone of every Tri-State project. We strictly follow OSHA standards, conduct ongoing safety training, and use industry-approved fall protection and safety equipment to safeguard our employees, building occupants, and clients.
💧 Maintenance & Warranties
1Do you offer maintenance plans for commercial roofs?
Yes. Our preventative roof maintenance programs are designed to extend your roof’s life and reduce costly emergency repairs. We recommend professional inspections twice a year—typically in spring and fall—and after any major storm event. Contact us to customize a maintenance plan that fits your facility’s needs.
2Do you provide roof warranties?
Yes. Every roof we install comes with a manufacturer’s No Dollar Limit (NDL) warranty covering labor and materials. We offer warranties up to 30 years from leading manufacturers such as Carlisle, Sika, Duro-Last, GAF, Johns Manville, and Elevate.
3Can you repair or maintain a roof installed by another contractor?
Absolutely. Our technicians are trained and certified to service and repair all major commercial roofing systems, regardless of who installed them. We can evaluate your existing system and provide ongoing maintenance or repairs to protect your investment.
🌦️ Materials, Energy Efficiency & Sustainability
1Which roofing materials are most energy-efficient?
White TPO and PVC membranes and reflective roof coatings can significantly reduce cooling costs by reflecting sunlight and lowering rooftop temperatures. In cooler climates, black EPDM membranes may improve heating efficiency. Our experts will help you choose the most energy-efficient commercial roofing system for your building and climate.
2Can you help me choose the best roof for my building and budget?
Yes. We’ll evaluate your structure, insulation, and long-term goals to recommend a durable, cost-effective commercial roofing system that fits your building type, energy goals, and budget.
3Do you offer green or sustainable roofing options?
Yes. Tri-State installs eco-friendly roofing solutions, including cool roofs, reflective coatings, and vegetative (green) roofs. These systems help reduce your energy use, environmental footprint, and operating costs.
💬 Payments, Scheduling & Emergencies
1Do you offer financing or payment plans for large projects?
Yes. Tri-State offers flexible commercial roofing financing options to accommodate a variety of project budgets. Contact our office to learn more about available payment plans.
2Do you provide emergency roof repair services?
Yes. We provide 24/7 emergency commercial roof repair services across New York and Eastern Pennsylvania. Whether it’s storm damage, leaks, or structural concerns, our rapid-response team is ready to protect your property.
